Remote Infrastructure Management

IT Infra Services offers a full suite of solutions as required by companies to outsource their IT management. Managing IT infrastructure is a challenging aspect when it is located at multiple locations to support various functional areas. This is the reason a greater number of organizations are adopting RIM in recent times, replacing the traditional on-premises IT infrastructure management team.

With our Remote Infrastructure Management services, we believe in leveraging the latest technology innovations for productive business results, for – quick ROI and lower TCO. We take the responsibility for monitoring, managing and/or problem resolution for IT systems and functions on your behalf.

Our Infra team helps in managing the Infrastructure lifecycle via secured delivery channels. Our services range from planning to deployment along with ongoing technical support anytime.

Our RIM services work for your business via:

  • IT Infrastructure Management
  • Remote Technical Support to End Users
  • Desktop Support Management
  • Server Support Management
  • Network Support Management

We carry out infrastructure analysis as part of RIM services thereby helps in performance improvement by identifying and eliminating issues in an organization’s existing infrastructure. Lack of dependency on internal resources enforces system availability and uptime improvements.

Our Service Offerings

TI Infotech team has expertise in managing the complex infrastructure of the enterprises with robust end-to-end services.

Multi-level Service
  • Setup and Installation of Hardware
  • Networking, Virus and Security Solutions
  • Internet and Email Support
  • PC Optimization
  • Data Backup and Disaster Recovery
End User Support
  • Centralized Service Desk - Captive Service Desk & Remote Service Desk
  • Desktop Support
  • Asset Management
  • Transformation Services
  • Supplier (Vendor) Management

Paybacks of FMS Services

  • End-to-end solutions including Hardware Infrastructure, Applications, Data Centre, NOCs and Multi-Domain Capability.
  • World-class multi-faceted alliances with various technology leaders facilitate the early adoption of new technologies.
  • Global Sourcing Capabilities
  • Centralized Service Desk with Skilled Resource
  • Multi-level Tech support via Phone / Email / Chat / SMS/ Remote Login/Skilled Engineers

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Our Customers

  • A.S.-Print-Aids
  • aeris-india
  • agoraa-logo
  • akbar
  • Allianz-logo
  • ats-logo
  • benosupport-logo
  • byr-logo
  • cantabil1-logo
  • cpa-logo
  • earthen-logo
  • earthen-logo